Last Updated: 24 November 2025

1. Processing Time

• Since products are custom-made:
• Printing Time: 1–3 business days
• Dispatch Time: Within 1–4 business days after printing is completion
• High-season orders may take slightly longer.

2. Delivery Delay Disclaimer

• Approximate delivery:
• Metro Cities: 3–7 business days
• Other Locations: 5–10 business days
• Remote Areas: 7–12 business days
• Delivery timelines are estimates and not guaranteed.
• Delays can happen due to courier, weather or festivals.
• Tracking updates are provided by the courier partner and may be subject to system delays.

3. Shipping Charges

• Shipping charges depend on:
• Delivery location
• Weight of product
• Ongoing offers
• Tracking updates depend on the courier partner’s system.
• Free shipping may be available during promotions.

4. Tracking Information

• You will receive:
• Tracking link
• Courier details
• Expected delivery date
• Tracking may take 24 hours to activate after dispatch.

5. Wrong Address / Undelivered Packages

• If the address is incorrect or customer unavailable:
• Courier may return the package
• Re-shipping charges may apply

6. Damaged Packaging

• If parcel is damaged:
• Take photos of box + product
• Record unboxing video
• Contact us within 48 hours
• Replacement will be processed after verification.

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